Skip to content
+506 8880-9806
YUYerlin Ugarte

Projects

Alcaldía de Belén

Alcaldía de Belén

Civic / public sector · 2026

A municipal portal for Belén, Rivas — services, civil registry, taxes, cadastre and citizen voice — designed to feel closer, not bureaucratic.

Client
Municipality of Belén, Rivas
Location
Belén, Rivas, Nicaragua
Users
Residents looking for a procedure, a tax, civil registry, public works, or a way to send a suggestion.

The brief

Local government sites often fail in two directions: they look like a ministry, or they look like a Facebook page. Belén needed a civic surface that a resident can actually use — find a procedure, understand a tax, locate civil registry, follow public works, and send a suggestion — with a tone of pride in the municipality rather than opacity.

Approach

I treated the portal as a public service desk. The hero is the town, not the institution: “Your municipality. Closer to you.” Services are grouped the way people ask (citizenship, registry, taxes, property, environment, roads, culture, local commerce). Transparency and citizen participation sit in the primary navigation, not in a footer. Visual language is white, municipal teal and documentary photography of the plaza.

What shipped

A municipal information system covering citizen attention, civil registry, municipal taxes, cadastre, cleaning and environment, public works, culture and local commerce, plus a procedures guide, a suggestions channel and a news/photographs area. Copy is careful to say the portal is orientative — official requirements are confirmed with the Alcaldía — which is the honest way to ship a civic demo.

Outcome

Belén has a digital face that treats residents as citizens with procedures, not as traffic. The structure can grow into real back-office integrations without changing the public language.

Constraints

Orientative, not official. No civil-registry database behind a public form. Suggestions are a channel, not a case-management system. Pride without propaganda.

What I would not change

Service taxonomy follows how people ask, not how departments are named internally. Transparency sits in primary navigation. The portal can accept real integrations later without rewriting the public language.

More work

open a brief

If the operation is stuck, write.

If you are building a product, modernizing an operation or exploring a digital idea, I would like to hear about it.

Start a project